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Security - Part Time

Job Description

Rosecroft is seeking a seasonal part time Security / Customer Service Attendant to become an integral part of our team. The selected individual will patrol and secure assigned premises while providing superior service to our guests.


Responsibilities:



  • Resolve customer service issues

  • Assist customers with ticket/machine problems

  • Monitor premises to prevent theft, violence, and for infractions of company policies

  • Patrols, periodically, all buildings and grounds of Rosecroft and may be called upon to regulate vehicle and pedestrian traffic

  • Maintain highly visible patrols to insure a safe gaming experience

  • Thoroughly examine doors, windows, and gates to ensure proper function and security

  • Responsible for protecting property and assets

  • Prepares a check list of all routine patrols by recording any property damage, unusual occurrences, malfunctioning of machinery or equipment, and facility issues such as fire hazards and leaking water pipes

  • Maintain public order and enforcing safety rules

  • Warn violators of premise rules and regulations

  • Request emergency personnel for high risk situations

  • Prepares Incident reports as necessary

  • Assure quality support to other departments so that they may serve guests more effectively

  • Promote the property promotions and events

  • Other duties as assigned


Qualifications:



  • High School Diploma or GED

  • Previous experience in security, law enforcement, or other related fields

  • Previous customer service experience

  • Able to handle stressful situations dealing with the general public

  • Ability to work in an environment, which may be noisy and/or crowded

  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time

  • Ability to multi task as required (cover a wide variety of different posts and work with all departments)

  • Effective communication (written and verbal)

  • Strong attention to detail

  • Must have a valid driver's license

  • Must qualify for the Maryland State Racing Commission License

  • Able to handle physical workload



Company Description
Rosecroft opened its doors as a premier harness racing track in 1949 and has grown into a multi-purpose entertainment facility hosting such events as concerts, fairs, boxing, rugby and other sporting and fitness events.



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